Terms & conditions / General agreement

  1. All customers will be asked to sign a standard rental agreement. Some important points are listed below:
  2. All rents are to be paid in advance.
  3. No overnight guests are allowed.
  4. Please insure your personal belongings, as we are not responsable for any loss or damage to personal belongings
  5. No pets are allowed.
  6. All properties are non-smoking.
  7. Two weeks notice to quit is required in writing and it can be given after the first three weeks.
  8. No naked flames or candle lights.
  9. Tenants are responsible for keeping the apartment clean & tidy.
  10. Office Hours: 09.30-17.30 Monday to Friday. 09.30-15.00 Saturday (09.30-15.00 from 1st July to 1st September). Sunday close. 
  11. Bank holidays in England : 09/04/2004 - 12/04/2004 - 03/05/2004 - 31/05/2004 - 30/08/2004 - 24/12/2004 - 25/12/2004 - 27/12/2004 - 28/12/2004 - 01/01/2005
  12. Check out time : you must vacate your accomodation by 10.00 am and return your keys to the office by 11.00 am
  13. Check in time : after 12.00 am

PAYMENT

The first two weeks rent are payable at the time of the booking and should be transferred to us via bank.

DAMAGE DEPOSIT

Two weeks deposit (to be left in cash) payable on arrival, to be refunded on departure subject to proper discharge of the rental agreement. It cannot be used for rental payments.

ARRIVAL PROCEDURE

The preferred arrival day is Saturday possibly before 15.00 hrs, although the room can be rented from any day of the week subject to availability.

Please contact us for information on arrival procedure outside office hours.

It is advisable to book approximately four weeks in advance, but at times we have availability at much shorter notice.

CANCELLATION

Cancellation of bookings already made: More than 30 days before departure, 90% of total money paid is refundable. Between 30 and 15 days 50% of total cost of booking is refundable. There will be no refund on cancellations made less than 15 days before the commencement date of the intended stay. Once a client has arrived, no refund is given in case of cancellation caused by death or ill health of the client, family member or travelling companion and London Solutions urges clients to take out insurance against such an eventuality. Clients are also advised that their personal belongings are not automatically insured against theft, loss or damage and should take out personal/travel insurance.